Terms and conditions



Terms and conditions


We work between 9am – 4.00pm however Due to our flexible and ever changing schedule, it is difficult to commit to exact times. If you need an exact time please let us know and we can work with you.


All invoices must be paid within 48 hours of completion of work. Any outstanding balances will incur a late payment fee of £12. We accept Cash, Bank Transfer and Paypal.


We do not assume liability for injury to anyone in the home other than our own cleaners.


You may reschedule or cancel any cleaning service but without 24 hour notice you will be charged £20 cancellation charge.


We do the best we can based on the time provided by the customer – if a customer wishes to stick to a budget please note that not all of the property may get cleaned as thorough, although we will prioritize jobs.


We do not accept any responsibility for any dirt/dust that has been spread by other people entering the property whilst we are present or after completion. (ie Decorators, movers, plumbers etc.)


All of the work carried out by us is guaranteed, if you have any queries you must contact us within 48 hours of completion and any problems stated will be rectified immediately.


We make every attempt to treat your home with the utmost of respect and care. If however we should break something (as we are all human) we will notify you and then make arrangements to replace or pay for it. Please note – we cannot be held responsible for items that are previously broken or are not attached properly.



The business big enough to deliver but small enough to truly care.


Extreme Clean Trauma Team






Covering Eastry, Deal, Ash, Sandwich, Staple, Dover, Canterbury, Ramsgate and surrounding towns and villages.



We supply qualified cleaners to commercial and residential properties thoroughout Kent. We cover a wide range of area's but please email to confirm. Regular cleans, Start/End tenancy cleans, office cleans, deep, Extreme and sensitive cleans.



All properties are subject to a visit before a written quote will be supplied.


We can also work to a budget based on our rate in your area. Please get in touch.


Mill Green, Eastry,

Kent CT130LE

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